Disclaimer

Important limitations concerning medical information, bookings, results and external services

Website: https://milenaaesthetic.com/

Please read this Disclaimer

This Website and Medical Disclaimer ("Disclaimer") applies to milenaaesthetic.com and to information made available through pages, articles, images, videos, testimonials, before-and-after materials, booking links and other Website content. It should be read together with the Privacy Policy, Cookie Policy, Website Terms and Conditions, Cancellation and Refund Policy, and the patient notices and consent forms used by the Clinic.

IMPORTANT: The Website provides general information only. It is not a medical consultation, diagnosis, prescription, treatment plan or emergency service. Do not delay seeking professional medical care because of anything you read or receive through the Website.

1. Website operator

In this Disclaimer, "Milena Aesthetic", "Clinic", "we", "us" and "our" refer to the legal entity identified above. If a Website page concerns a service provided by a different licensed entity or facility, the appointment confirmation and clinical documents should identify that provider.

2. General information only

Website content is provided for general educational and informational purposes. It is intended to help visitors understand the types of services that may be available and to prepare questions for a consultation. It is not tailored to your medical history, skin type, examination findings, medicines, allergies, pregnancy status, expectations or other individual circumstances.

No Website statement should be interpreted as an instruction to begin, stop or change medical treatment, medication, aftercare or professional advice. Always consult an appropriately licensed healthcare professional who can assess you in person or through a legally appropriate clinical pathway.

3. No doctor–patient relationship through the Website

Browsing the Website, clicking a booking link, submitting an enquiry, sending a WhatsApp message, receiving an automated response or exchanging general administrative information does not by itself create a doctor–patient or clinician–patient relationship. Such a relationship arises only through the Clinic's applicable registration, assessment, acceptance and consent process.

A staff member's administrative reply about availability, indicative price or appointment logistics is not a clinical opinion. Do not send more health information than is reasonably necessary through general Website, email, social-media or messaging channels.

4. No medical advice, diagnosis or treatment

Descriptions of conditions, procedures, devices, products, risks, recovery periods or expected experiences are general summaries. They do not constitute medical advice, diagnosis, a prescription, a recommendation that a procedure is suitable for you, or a substitute for informed clinical assessment.

Only an appropriately licensed healthcare professional may recommend a course of treatment after considering relevant medical history, contraindications, alternatives, likely benefits, material risks and the limits of the proposed procedure.

5. Medical emergencies

The Website, email, social-media accounts and WhatsApp booking channels are not monitored as emergency services and no response time is guaranteed. If you have a medical emergency in the United Arab Emirates, call 998 for an ambulance or attend the nearest emergency department.

If you are outside the UAE, contact the emergency services in your location.

After a procedure, follow the emergency and aftercare instructions given to you by the treating professional. If you have severe or rapidly worsening symptoms, difficulty breathing, loss of consciousness, signs of a serious allergic reaction, uncontrolled bleeding or another urgent concern, do not wait for a Website or WhatsApp response.

6. Individual assessment and eligibility

Not every advertised or described service is appropriate for every person. Eligibility may depend on age, medical history, diagnosis, skin condition, medicines, allergies, pregnancy or breastfeeding, previous procedures, expectations, capacity to consent and other clinical or legal factors.

The Clinic may recommend a consultation, examination, patch test, laboratory test, referral, cooling-off period, postponement or refusal of treatment. A booking request or advance payment does not oblige a practitioner to perform a treatment that is clinically unsuitable, outside the practitioner's scope, inconsistent with licensing conditions or otherwise unsafe or unlawful.

7. Risks, benefits and alternatives

All medical and aesthetic procedures may involve limitations, side effects, complications, downtime or the need for further care. A Website page cannot list every risk relevant to every person. Before treatment, the licensed practitioner should explain the proposed procedure, material risks, expected benefits, reasonable alternatives, likely recovery and the option of not proceeding, and should answer your questions as part of the informed-consent process.

Website content and advertising do not replace a treatment-specific consent form or the discussion required for valid informed consent. If Website content conflicts with personalised written clinical instructions, contact the treating professional for clarification.

8. Results vary; no guarantee

Outcomes vary from person to person. They depend on factors including anatomy, age, skin characteristics, health, lifestyle, treatment response, practitioner assessment, number of sessions, adherence to preparation and aftercare, and the occurrence of recognised risks. No result, duration, recovery time or absence of side effects is guaranteed.

Where before-and-after images are used, the following statement must appear prominently and in a font size consistent with the surrounding advertisement:

"There is no guarantee that the result will be the same, as it might vary from one individual to another."

9. Before-and-after images

Before-and-after images illustrate an individual case only. They do not predict your outcome, prove that a treatment is risk-free or establish that a procedure is appropriate for you. Differences in lighting, angle, distance, expression, make-up, timing, camera settings and image processing can affect appearance.

The Clinic should publish such images only with valid documented consent, appropriate privacy protection and the approval required for healthcare advertising. Images must not be digitally manipulated in a manner that misrepresents the clinical result. Any material time interval, number of sessions and relevant limitations should be stated where necessary for a fair understanding.

10. Testimonials, reviews and patient experiences

Testimonials and reviews describe personal experiences and are not clinical evidence or a promise of similar results. The Clinic should not selectively edit, incentivise or present a testimonial in a way that becomes misleading. Any material relationship, benefit or incentive connected with an endorsement should be disclosed where required.

Reviews displayed or linked through third-party platforms remain subject to those platforms' terms and moderation. The Clinic does not control every statement made by an independent reviewer and does not adopt an unverified medical claim merely by linking to or displaying a review feed.

11. Accuracy, evidence and advertising approval

The Clinic aims to keep Website content accurate, current, evidence-based and consistent with the scope of its licences. However, medical evidence, professional guidance, product information, practitioners, prices, availability and regulatory requirements may change. Content may be corrected, withdrawn or updated without prior notice.

Healthcare advertising may require approval or licensing from MOHAP and compliance with DHA standards and the conditions of the Clinic's facility and professional licences. Publication on the Website does not by itself prove that a claim, promotion or service has received every required approval. The Clinic must maintain the relevant approvals and display any licence number required by the competent authority.

Claims must be factual, reliable and capable of substantiation.

Benefits must not be presented without relevant risks, limitations or disadvantages where omission would mislead.

The Website must not use absolute or exaggerated claims such as "guaranteed", "100%", "no side effects", "safest", "best" or "immediate results" unless a lawful and adequately substantiated use is specifically approved.

Fine print and qualifications must be prominent, legible and understandable rather than used to contradict the main claim.

Content must not exploit fear, vulnerability, lack of knowledge or create an unnecessary perceived need for treatment.

12. Services, devices, medicines and products

A reference to a procedure, medicine, injectable, device, brand, technology or product does not amount to an endorsement for every person and does not guarantee availability. Use may depend on regulatory status, approved indications, professional scope, facility privileges, stock and individual assessment.

Brand names and third-party marks belong to their respective owners. Any description should be checked against current authorised product information and applicable advertising rules. Nothing on the Website authorises the purchase or use of a prescription-only medicine without a lawful prescription and professional supervision.

13. Practitioners and credentials

Professional biographies should state qualifications, titles, specialty and experience accurately and in accordance with current licensing records. A practitioner's appearance on the Website does not guarantee availability on a particular date, eligibility to perform every listed service or the continuation of a particular employment or contractual arrangement.

The Clinic is responsible for verifying that published credentials and licence status remain current. Visitors may ask the Clinic for the relevant practitioner and facility information before treatment and may consult the competent regulator's official resources where available.

14. Prices, offers and booking information

Website prices, ranges and promotions are informational unless expressly confirmed for your booking. The final price may depend on assessment, treatment plan, quantity, number of sessions, practitioner, VAT treatment, branch and approved promotional conditions. The Clinic should disclose the payable amount and material conditions before accepting payment.

A Website enquiry does not guarantee an appointment, price, practitioner or service. Booking is currently arranged through WhatsApp or another Clinic channel and becomes confirmed only when the Clinic expressly accepts the requested time and any required deposit is received. Cancellations and refunds are governed by the separate Cancellation and Refund Policy and mandatory UAE consumer rights.

15. Third-party websites and services

The Website may link to or embed third-party services such as WhatsApp, Google Maps, review platforms, social-media networks, analytics providers or payment services. A link is provided for convenience and does not mean the Clinic controls or endorses all third-party content, security practices, availability or data processing.

When you leave the Website or interact with an embedded service, the third party's terms and privacy practices may apply. Review them before providing personal or health information.

The Clinic is not responsible for an independent third party's acts or omissions except to the extent responsibility cannot lawfully be excluded or the third party acts on the Clinic's behalf under applicable law.

16. Communications and privacy

Internet, email and consumer messaging services may not be completely secure or continuously available. Do not use general channels for emergencies or send excessive health information.

The Clinic will process personal and health information in accordance with its Privacy Policy, applicable UAE data-protection and health-data requirements, and its clinical confidentiality obligations.

A confidentiality statement cannot guarantee the security of a third-party platform. Users should verify the recipient, avoid public or shared devices where possible and follow the secure communication method requested by the Clinic.

17. Website availability and technical limitations

The Website is provided on an "as available" basis. Although reasonable steps may be taken to maintain security and availability, the Clinic does not guarantee uninterrupted access, error-free operation, compatibility with every device, or that all content will always be complete and current. Maintenance, network failures, malicious activity and events beyond reasonable control may affect access.

Visitors should not rely on the Website as the sole repository for appointment details, aftercare instructions, prescriptions or emergency information. Keep copies of documents supplied directly by the Clinic and contact the Clinic if information appears inconsistent.

18. Limitation of liability

To the fullest extent permitted by applicable law, the Clinic is not liable for loss arising solely from reliance on general Website information instead of obtaining appropriate professional advice, from an independent third-party website or service, or from events beyond the Clinic's reasonable control.

Nothing in this Disclaimer excludes or limits liability that cannot lawfully be excluded, including liability arising from fraud, wilful misconduct, professional negligence where established, breach of mandatory healthcare obligations, defective or improperly performed services, misleading advertising, or non-excludable consumer rights. No Website disclaimer can replace the standard of care owed by a licensed healthcare provider.

19. Intellectual property and permitted use

Unless stated otherwise, Website text, design, photographs, graphics and other original material are owned by or licensed to the Website operator and may be protected by intellectual-property law. You may view the Website for personal, non-commercial information. Do not reproduce patient images, clinical materials, branding or substantial Website content without permission or another lawful basis.

20. Changes and interpretation

The Clinic may update this Disclaimer when the Website, services, technology, law or regulatory guidance changes. The "Last updated" date identifies the current version. Headings aid navigation and do not limit the meaning of the text. If another language version conflicts with the legally approved Arabic version, the priority given to a version will be determined by applicable law and the final Website Terms.

21. Governing law

This Disclaimer is governed by the laws applicable in the United Arab Emirates and, where relevant, the Emirate of Dubai. It is subject to the authority of competent healthcare, consumer-protection and judicial bodies and does not restrict a right to complain to a competent authority.

22. Contact and corrections

Questions, correction requests or concerns about Website content may be sent to MILENA AESTHETIC CLINIC LLC, Villa D01, 892 Al Wasl Road, Umm Suqeim 1, Dubai, UAE, info@milenaaesthetic.com, telephone/WhatsApp +971 56 454 4425. Do not use this contact route for emergencies; in the UAE call 998 for an ambulance.